Express FM operates a 24/7, 365 days a year customer service helpdesk and call center designed to address
all emergency, urgent and routine requests from clients. Our helpdesk provide a strong support to our
Clients through Computerized Maintenance Management System (CMMS). We ensure that every service
request is logged, instantly dispatched to either on-site technicians or mobile vehicles and work order closed
only when Client endorses satisfactory work completion via state-of-the-art portable handhelds.
- Quick scheduling and prioritization to close out the customer requests.
- Regular registering, reporting and monitoring of work requests to continually improve our performance and serve customer needs.
- Qualified and experienced staff to handle the client requirements effectively and responsibly and committed to achieve high customer satisfaction.