Express FM operates a 24/7, 365 days a year customer service helpdesk and call center designed to address all emergency, urgent and routine requests from clients. Our helpdesk provide a strong support to our Clients through Computerized Maintenance Management System (CMMS). We ensure that every service request is logged, instantly dispatched to either on-site technicians or mobile vehicles and work order closed only when Client endorses satisfactory work completion via state-of-the-art portable handhelds.

• Quick scheduling and prioritization to close out the customer requests.
• Regular registering, reporting and monitoring of work requests to continually improve our performance and serve customer needs.
• Qualified and experienced staff to handle the client requirements effectively and responsibly and committed to achieve high customer satisfaction.

Clients can reach us in case of any queries or complaints, and that we can attend to them on a priority basis as quickly as possible.